Terms and Conditions

Effective date: 23 August 2026 Last updated: 23 August 2026

These Terms and Conditions (“Terms”) govern use of The OG Stays website and all direct enquiries, reservations and stays arranged with The OG Stays (“we”, “us” or “our”).

By using the website, confirming a booking or staying at a property, you agree to these Terms, our Privacy Policy, Cancellation Policy, Refund Policy and applicable property rules.

If you book through an online travel agency or another third party, that platform’s terms may also apply. If there is a conflict concerning a booking made through that platform, the confirmed booking conditions displayed by the platform will govern to the extent applicable.

1. Eligibility and booking authority

You must be at least 18 years old and legally capable of entering into a contract to make a booking.

The lead guest confirms that they are authorised to act for all guests included in the reservation and will ensure that all guests follow these Terms and applicable property rules.

2. Property information

We aim to present accurate descriptions, photographs and amenity information. Minor variations may occur because of maintenance, seasonal conditions, repairs, replacements or operational requirements.

An amenity should be treated as guaranteed only when it appears in your written booking confirmation or has been confirmed by us in writing.

3. Enquiries, rates and booking confirmation

An enquiry, availability response or payment request does not itself confirm a booking. A booking is confirmed only when:

We have accepted the reservation in writing The required advance or full payment has been received and verified A booking confirmation has been issued

Rates, applicable taxes, inclusions, exclusions and payment requirements will be disclosed during the booking process and confirmed before payment.

Quotations are subject to availability and may expire at the time stated in the offer.

4. Guest information and identification

Guests must provide accurate booking information and valid identification required by applicable law or property procedure.

We may refuse check-in where required identification is not provided, booking information is materially inaccurate, or check-in would breach legal or safety requirements.

The booking remains non-refundable in such circumstances, except where required by applicable law.

5. Payment

Payments must be made through a method authorised by us. A reservation may be released if the required payment is not received by the stated deadline.

Guests are responsible for charges expressly disclosed and accepted during booking, including applicable taxes and approved add-ons.

We will never ask you to transfer money to an account not communicated through an official The OG Stays channel. If you receive a suspicious payment request, verify it with us at +91 99284 28462 before paying.

6. Check-in and check-out

Standard check-in: 12:00 PM Standard check-out: 11:00 AM

Early check-in and late check-out are subject to availability, prior written approval and any applicable charge disclosed before acceptance.

The lead guest should notify us of any material delay in arrival.

7. Occupancy, visitors and use of the property Occupancy must not exceed the limit stated in the booking confirmation Only registered guests may stay overnight Visitors, gatherings, commercial shoots, parties or events require prior written approval The property may not be used for unlawful, dangerous, disruptive or unauthorised commercial activity Guests must respect neighbours, staff, other guests and any quiet-hour or local-noise requirements communicated by the property Children and non-swimmers must be supervised by a responsible adult, particularly around the swimming pool and other shared areas

We may refuse entry or require a guest to leave for a serious or repeated breach of these rules, unlawful conduct, threats, harassment, violence, property damage or conduct creating a material safety risk.

No refund will be provided in such circumstances, except where required by applicable law.

8. Property care and damage

Guests must take reasonable care of rooms, furnishings, equipment, amenities and common areas.

The lead guest may be responsible for the reasonable and documented cost of repairing damage or replacing missing items caused by a guest or approved visitor, excluding ordinary wear and tear.

Additional cleaning charges may apply where cleaning beyond normal turnover is reasonably required and the basis of the charge is explained.

Please report damage or maintenance issues promptly so they can be addressed safely.

9. Smoking, alcohol, pets and prohibited items

Smoking is permitted only in areas, if any, designated by the property.

Guests must comply with applicable laws concerning alcohol. Illegal substances, weapons, hazardous materials and unlawful activities are prohibited.

Pet stays are permitted only where confirmed by us in writing and are subject to any conditions communicated before booking.

10. Amenities, maintenance and utilities

We take reasonable steps to keep advertised and confirmed amenities available.

Temporary interruption may occur because of maintenance, safety, weather, power, water, internet, government action or events beyond reasonable control. Please report an issue promptly and allow us a reasonable opportunity to correct it or offer an appropriate alternative.

Internet speed and mobile connectivity can vary because of network conditions and are not guaranteed unless expressly confirmed in writing.

11. Guest belongings and safety

Guests are responsible for safeguarding their personal belongings and using the property and amenities with reasonable care.

Any loss, accident, hazard or security concern should be reported immediately.

Our responsibility for loss, damage, injury or service failure is subject to applicable law and cannot be excluded where exclusion is prohibited.

12. Property access

We respect guest privacy. Authorised personnel may enter an occupied room or reserved area when reasonably necessary for an emergency, safety concern, essential maintenance, legal requirement or agreed service.

Reasonable notice will be provided where circumstances allow.

13. Changes by the guest

Requests to change dates, guest count, room type, inclusions or booking type are subject to availability and written confirmation.

We are not obliged to approve a change. A rate difference or revised payment requirement may apply and will be disclosed before the change is accepted.

A requested change is not effective until confirmed in writing and does not create any right to a refund.

14. Cancellations, no-shows and refunds

All confirmed direct bookings are non-refundable.

No refund is provided for:

Guest cancellations No-shows Late arrivals Early departures Unused nights, amenities or services Changes in personal or travel plans A reduction in the number of guests

This is subject only to the limited exceptions stated in our Refund Policy and rights that cannot be excluded under applicable law.

Date-change requests may be considered at our discretion, subject to availability and written approval.

Bookings made through third-party platforms must be cancelled through the relevant platform and remain subject to the cancellation conditions displayed and accepted on that platform.

15. Cancellation or change by The OG Stays

In the unlikely event that we cannot honour a confirmed booking because of an operational, safety or other material issue, we will offer, as appropriate and subject to applicable law:

Reasonable alternative accommodation or dates accepted by you A refund of the amount paid to us for the affected accommodation or service

We are not responsible for separate travel, transport or third-party expenses except where required by applicable law or expressly agreed in writing.

16. Events beyond reasonable control

Neither party will be responsible for failure or delay caused by events beyond reasonable control, such as natural disasters, severe weather, epidemic restrictions, war, civil disorder, government action, utility failure or transport disruption.

We will work in good faith to communicate available options. We may consider alternative dates or a booking credit at our discretion, subject to availability and written terms.

The booking remains non-refundable unless a refund is required by applicable law or we are unable to provide the confirmed accommodation and no alternative offered by us is accepted.

17. Third-party services

Transport, tours, food delivery, entertainment or other services supplied by independent third parties are governed by their own terms.

Where we merely help arrange such a service, the third party remains responsible for its performance, except to the extent applicable law provides otherwise.

18. Website use and intellectual property

Website text, branding, photographs, graphics and other content owned by or licensed to The OG Stays may not be copied, republished, sold or used commercially without written permission.

You must not misuse the website, attempt unauthorised access, introduce malicious code, unlawfully scrape content or interfere with the website’s operation.

19. Reviews and guest content

If you voluntarily submit a review, photograph or other content, you confirm that it is truthful, lawful and does not violate another person’s rights.

We will request permission before using identifiable guest-created content for our own marketing unless the platform through which it was submitted already grants an applicable licence.

20. Liability

Nothing in these Terms limits rights or remedies that cannot lawfully be limited, including applicable consumer rights.

To the extent permitted by law, we are responsible only for direct loss that is reasonably foreseeable and caused by our breach of contract or legal duty.

We are not liable for indirect or consequential loss, loss caused by a guest’s own act or omission, or failure by an independent third party outside our reasonable control.

21. Privacy

Personal data is handled in accordance with our Privacy Policy and Cookie Policy.

22. Complaints and dispute resolution

Please raise a service issue as soon as possible during your stay so we have a reasonable opportunity to address it.

Formal complaints may be submitted by phone or WhatsApp at +91 99284 28462. Please include your booking reference and relevant details.

We will try to resolve disputes fairly and promptly.

These Terms are governed by the laws of India. Subject to mandatory consumer protections and the jurisdiction of competent consumer commissions or other authorities, courts in Sikar, Rajasthan will have jurisdiction.

23. Changes to these Terms

We may update these Terms from time to time.

Changes will apply from the stated effective date and will not retrospectively reduce rights attached to an already confirmed booking unless required by law or accepted by the guest.

24. Contact

The OG Stays Phone/WhatsApp: +91 99284 28462 Address: Ramlila Maidan, Sikar, Rajasthan, India