Privacy Policy

Effective date: 23 August 2026 Last updated: 23 August 2026

The OG Stays respects your privacy and is committed to handling personal data responsibly. This Privacy Policy explains how The OG Stays (“we”, “us” or “our”) collects, uses, shares, stores and protects personal data when you visit our website, contact us, make or manage a booking, stay at one of our properties, or otherwise interact with us.

Our current property is The OG Stays – Kunda. As our portfolio grows, this Policy will apply to other properties operated under The OG Stays unless a different policy is expressly provided.

1. Scope

This Policy applies to personal data collected through:

Our website and online enquiry forms Direct bookings and enquiries made by phone, WhatsApp, email or social media Guest registration, check-in, stay management and customer support Payments, refunds and transaction records Authorised booking agents, online travel agencies, payment providers or other partners that share booking information with us

Third-party platforms also process data under their own privacy policies. We recommend reviewing those policies when booking or communicating through those services.

2. Personal data we may collect

Depending on how you interact with us, we may collect:

Identity information: Name, age or date of birth, gender where required, signature and government-issued identification details or copies where required for guest registration, safety or law Contact information: Telephone number, email address, postal address and emergency contact details Booking and stay information: Dates of stay, number and names of guests, room or property preferences, special requests, arrival information and booking history Payment information: Payment status, transaction reference, billing information, refund details and limited payment metadata. Card, bank or UPI credentials may be processed directly by the relevant payment provider and may not be stored by us Communications: Enquiries, feedback, complaints and messages exchanged by email, phone, WhatsApp, social media or other channels Technical information: IP address, browser and device information, approximate location derived from IP, referring pages, website activity and cookie identifiers Information about accompanying guests: Where one person books for others, the booking guest must be authorised to provide their information and inform them about this Policy

Please do not provide sensitive information that is not necessary for your booking or stay.

3. How we collect personal data

We may collect personal data:

Directly from you From a person booking on your behalf Through our website, cookies and similar technologies From online travel agencies, booking platforms, payment providers and authorised travel partners When required by law or provided by public authorities 4. Why we use personal data

We may process personal data to:

Respond to enquiries and provide availability or booking information Create, confirm, modify and manage reservations Verify identity, register guests and comply with applicable legal requirements Process payments, deposits, cancellations and refunds Provide accommodation, requested services and guest support Communicate operational information about a booking or stay Maintain property safety, prevent fraud and investigate misuse or incidents Keep accounting, tax, transaction and business records Operate, secure, troubleshoot and improve our website and services Understand service performance through aggregated or appropriately protected analytics Send offers or promotional communications where you have consented or where otherwise permitted by law, with an option to opt out Establish, exercise or defend legal claims and comply with lawful requests

We rely on consent, steps requested by you in connection with a booking or service, compliance with legal obligations, and other lawful grounds or legitimate uses permitted under applicable law.

5. Consent and withdrawal

Where processing is based on consent, you may withdraw that consent by contacting us using the details below. Withdrawal does not affect processing already carried out lawfully. It may, however, prevent us from providing a service that requires the relevant information.

You may opt out of promotional messages at any time by using the unsubscribe option provided or contacting us. Essential booking and service communications are not promotional and may continue while needed to manage your reservation or stay.

6. Sharing of personal data

We may share relevant personal data only as reasonably necessary with:

Personnel and service providers supporting property operations, guest services, communications, website hosting, IT, security, accounting and professional advice Payment gateways, banks and financial service providers processing payments or refunds Booking engines, online travel agencies and travel partners used for your reservation Government authorities, law-enforcement agencies, courts or regulators where required or permitted by law Insurers, auditors, lawyers and advisers where necessary A buyer, investor or successor in connection with a proposed or completed restructuring, merger or transfer of the business, subject to appropriate safeguards

We do not sell personal data. Service providers are expected to use personal data only for the authorised purpose and to protect it appropriately.

7. International processing

Some technology, payment, communications or booking providers may process data outside India. Where this occurs, we will take reasonable steps to use providers and arrangements consistent with applicable data-protection requirements and any restrictions notified by the Government of India.

8. Data retention

We retain personal data only for as long as reasonably necessary to fulfil the purpose for which it was collected, provide services, resolve disputes, enforce agreements and meet legal, tax, accounting, security or regulatory obligations. Retention periods vary by record type and applicable law.

When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to lawful retention requirements and technical limitations.

9. Security

We use reasonable administrative, technical and organisational safeguards appropriate to the nature of the data and the risks involved. These may include access controls, secure service providers, staff access restrictions and incident-response procedures.

No method of transmission or storage is completely secure. While we work to protect personal data, we cannot guarantee absolute security.

10. Your rights

Subject to applicable law, you may request to:

Obtain information about personal data being processed and the activities for which it is used Access a summary of relevant personal data and information about certain recipients Correct, complete or update inaccurate or incomplete personal data Request erasure of personal data that is no longer required, unless retention is legally permitted or required Withdraw consent where processing is based on consent Raise a grievance about our handling of personal data Nominate another individual to exercise applicable rights in the event of death or incapacity, where this right applies

To make a request, contact us by phone or WhatsApp at +91 99284 28462. We may ask for information necessary to verify your identity and protect your data. Requests will be addressed within the period required by applicable law.

You may also pursue remedies available through the competent authority after first using our grievance process, where applicable.

11. Children and minors

Bookings must be made by an adult legally capable of entering into a contract. Our website is not directed at children. Information about minors should be provided only by, or with the authority of, a parent or lawful guardian and only where necessary for the booking, stay, safety or compliance with law.

12. Cookies and similar technologies

Our website may use cookies and similar technologies for essential operation, preferences, measurement and—only where enabled—marketing. Please read our separate Cookie Policy for details and available controls.

13. Third-party links

Our website or messages may link to third-party websites, maps, social platforms or booking and payment services. We do not control their privacy practices and are not responsible for their policies. Please review their notices before providing personal data.

14. Changes to this Policy

We may update this Policy to reflect changes in our services, technology or legal obligations. The latest version will be posted on this page with the revised “Last updated” date. Material changes may also be communicated through an appropriate additional channel.

15. Contact and grievance officer

For privacy questions, requests or grievances, contact:

The OG Stays Privacy/Grievance contact: The OG Stays Management Phone: +91 99284 28462 Address: Ramlila Maidan, Sikar, Rajasthan, India