Cancellation Policy

Effective date: 23 August 2026 Last updated: 23 August 2026

This Cancellation Policy explains how cancellations, date changes and no-shows are handled for direct bookings with The OG Stays.

Please read this Policy before making payment. By confirming a direct booking, you acknowledge and accept that the booking is non-refundable.

1. How to cancel

To notify us of a cancellation, contact us through the official channel used to confirm the booking or call/WhatsApp +91 99284 28462.

Please provide:

Lead guest’s name Booking reference Property name Confirmed stay dates

A cancellation is recorded only when acknowledged by us in writing.

2. Non-refundable bookings

All payments made towards a confirmed direct booking are non-refundable, regardless of how far in advance the cancellation is made.

This applies to:

Individual room bookings Exclusive full-property bookings Group bookings Packages Peak-date reservations

No refund or partial refund is provided for:

Cancellation by the guest for any reason A no-show or failure to arrive Late arrival or early departure Unused nights, meals, amenities or services Changes in personal plans, travel arrangements, weather preferences or guest count Failure to provide required identification or comply with check-in requirements Refusal of check-in or termination of a stay due to a serious breach of law, safety requirements or property rules

This Policy does not limit any non-waivable right or remedy available under applicable law.

3. Date changes and booking credits

A request to change dates is not a right and does not create an entitlement to a refund.

We may, at our sole discretion, approve alternative dates or a booking credit, subject to availability and written terms.

Any difference in rates or taxes must be paid before the change is confirmed. If a request is not approved, the original booking remains valid and non-refundable.

4. Cancellation by The OG Stays

If we cancel a confirmed booking because we cannot provide the booked accommodation, you may choose between:

A full refund of the amount paid to us for the affected accommodation or service Alternative dates or suitable accommodation offered by us and accepted by you

Any further liability will be determined under our Terms and Conditions and applicable law.

5. Events beyond reasonable control

Where a stay is affected by severe weather, government restrictions, transport disruption or another event beyond reasonable control, contact us promptly.

We may consider alternative dates or a booking credit at our discretion.

The booking remains non-refundable unless a refund is required by applicable law or we are unable to provide the confirmed accommodation and no alternative offered by us is accepted.

6. Third-party bookings

Bookings made through an online travel agency, travel partner or another third-party platform must be cancelled through that platform.

Such bookings are governed by the cancellation terms displayed and accepted at the time of booking.

7. Contact

The OG Stays Phone/WhatsApp: +91 99284 28462 Address: Ramlila Maidan, Sikar, Rajasthan, India