Refund Policy

Effective date: 23 August 2026 Last updated: 23 August 2026

This Refund Policy applies to direct bookings and payments collected by The OG Stays.

All confirmed direct bookings are non-refundable except in the limited circumstances stated below or where a refund is required by applicable law.

For reservations made through an online travel agency, payment application or travel partner, the relevant platform may control the refund process and timing. Please initiate any request through that platform unless instructed otherwise.

1. No-refund rule

Payments made towards a confirmed direct booking are final and non-refundable.

No refund or partial refund is available for:

Cancellation by the guest No-show or failure to arrive Late arrival Early departure Unused nights or services Change of personal or travel plans Reduction in the number of guests Failure to comply with property or check-in requirements Removal from the property for a serious breach of applicable rules 2. Limited exceptions

A refund may be considered only when:

The OG Stays cancels a confirmed booking and the guest does not accept an offered alternative A duplicate or incorrect payment is verified An agreed paid service cannot be provided and no acceptable substitute is available A refund is required by applicable law 3. How to request an exceptional refund

Contact us by phone or WhatsApp at +91 99284 28462 with:

Lead guest’s name Booking reference and stay dates Payment date, amount and transaction reference Reason for the request Supporting documents where relevant

We may request reasonable additional information to verify the booking, payment or recipient account.

4. Review and approval

We will assess the request against the confirmed booking terms, this Refund Policy and applicable law.

Approval or rejection, together with the basis and refund calculation where relevant, will be communicated in writing.

Submitting a request does not guarantee a refund.

5. Refund amount

An approved exceptional refund will be calculated from the amount actually received by us for the affected accommodation or service.

Services already supplied or consumed will not be refunded. Taxes and any genuinely non-recoverable third-party charges will be handled in accordance with applicable law and the accepted booking conditions.

6. Refund method and timing

Approved exceptional refunds will ordinarily be initiated to the original payment method within 7–10 business days after approval.

After initiation, the bank, card issuer, UPI provider, payment gateway or booking platform may require additional time to credit the funds. We do not control that external processing period.

If a refund cannot be returned through the original method, we may request verified bank details and proof of account ownership before using an alternative method.

7. Cash payments

For a verified cash payment, an approved exceptional refund will be made by bank transfer or another traceable method after identity and payment verification.

Cash refunds at the property are not guaranteed.

8. Duplicate or failed transactions

If you believe you were charged more than once, send the relevant transaction references or an account extract with unrelated information redacted.

A payment marked “failed” may be automatically reversed by the relevant bank or payment gateway.

If the amount is not reversed within the provider’s stated period, contact us and your payment provider.

9. Credits and rescheduling

A booking credit or rescheduled stay may be offered at our discretion and only under written terms stating its value, validity, transferability and any applicable rate difference.

A credit will not replace a legally required monetary refund without the guest’s consent.

10. Contact and escalation

For refund support or a grievance, contact us by phone or WhatsApp at +91 99284 28462.

Please include your booking reference and relevant transaction details.